I hope I've finally learned my lesson...the service at this location has really gone to shit!
I ordered via the app at 11:02 pm on Sunday 3/7/22. Said my order would be ready at 11:12 pm. I get to the restaurant and the dining area is locked and apparently closed for the night as of 11 pm. I called the store and the person said I have to go thru the drive thru. I tell her there are 8 ppl in the drive thru waiting to order. I've already ordered. She said once I get to the speaker they'll "rush" me to the window. I say, 'Okay' and pull in line with the others in a double drive thru but with only one lane open.
The point of ordering via the app in advance is to avoid the wait at the store and yet there I was at 11:28 pm waiting in line to get to the speaker so they can advance me to get my food order.
I figured this was probably a safety issue as the curbside parking spots are at the front area of the dimly lit parking lot. I imagine that they didn't want to put their employees at risk by exiting the restaurant late at night and walking to a stranger's vehicle.
However, when I finally got to the speaker, I was instructed to pull forward in the second, outer lane of the drive thru. About 5 mins later, someone walked my food out to my car. Not quite as far of a walk but still could pose a risk.
Anyway, they should at least give notification on the app that the dining is closed. I would more than likely not have made an order if I knew this was the case.
This is a ridiculous set up and service. I just felt like this is truly poor management and delivery of services!
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